Tell us what you need
One form, whatever the question. A photo helps more than anything else you can send us. We’ll get back to you shortly with something helpful.
We answer within 24 hours, in English or French.
Independent. Not affiliated with, authorised by, or an agent of Meheen or Wild Goose Filling. An engineer reads your message, not a support queue.
What you get, and when
To an answer
Send it and an engineer reads it. You get a diagnosis or the one question we need to get to one, not an acknowledgement.
To a stocked part
For the wear items we keep here. Made-to-order work runs longer, up to six weeks, and we tell you which you’re looking at before you order.
To your door
European working hours, European freight. When a visit is the right answer we arrange one.
Tell us what you need
An engineer reads this, not a sales inbox. We answer within 24 hours, in English or French.
Got it. An engineer reads this, and you’ll hear back inside 24 hours.
If it’s a fault, you’ll get one of three answers: something you can put right yourself today, something that needs a part, or something that needs somebody standing in front of it. If it’s a part, you’ll get an identification, a price and a real lead time. If it’s a machine or a format change, you’ll get a straight answer about what we’ve got and what it would take.
If we need one more detail to be sure, we’ll ask for that one thing rather than sending you another form.
We work in English and French. Write to us in something else if that’s easier for you — we’d rather have the enquiry than the grammar, and we’ll answer promptly.
It reaches Meheenfill-service.eu and gets read by an engineer. No support tier, no ticket queue, no account manager. You correspond with the person who does the work.
What we won’t do with it
Sell your details, add you to a mailing list you didn’t ask for, or pass your enquiry to anyone else. If you tell us about your machine we keep the record, because it makes your next enquiry faster, and for no other reason.
fill-service.eu · Belgium · working across Europe · DAP shipping
Independent. Not affiliated with, authorised by, or an agent of Meheen or Wild Goose Filling.
The ones worth answering before you write
What should I send?
A photo, a line about what you need, and your country. The machine model and serial if they happen to be handy — don’t go hunting for them.
Why don’t you need the serial number?
We hold a partial register of serial numbers rather than a complete one, so on its own it doesn’t identify a part. A photograph does more.
How quickly will you reply?
Within 24 hours.
Can I just email you?
Yes. Write to Meheenfill-service.eu. A photo attached gets you a faster answer.
I haven’t got a part number.
Good. We’d rather you didn’t use one.
Can you call me?
Yes. Put your number in the message and say when suits.
What language should I write in?
English or French for the fastest answer. Anything else is welcome and we’ll manage.
What have you got in stock?
Machines come and go too fast for a website. Tell us what you need to bottle and we’ll tell you what’s here.
Will you keep my data?
Your enquiry and your machine’s record, so we can help you faster next time. Nothing sold, nothing shared, no mailing list.